AI Photo Booth / Support
Help centre · aiphoto.events

Something off with the booth? Fix it in minutes.

At the booth and not sure what to do?

Step-by-step answers for the moments that matter — first power-on, a tricky network, a stuck session mid-event. Pick your role below to jump straight to what you need.

Quick answers for guests using the AI Photo Booth — picking a style, paying on your phone, and getting your photo.

Network & connectivity API URL configuration Device activation Camera & USB on Android
Paying & receiving photos Choosing an AI style Privacy & consent

Quick start

At the booth

From box to first capture in four steps

Your photo, in four simple steps

  1. 01

    Power & network

    Power the booth and connect it to a stable network — Ethernet if possible, otherwise reliable Wi-Fi without a captive-portal login.

  2. 02

    API URL

    Open Operator Settings (PIN-protected if configured) and paste the exact HTTPS API base URL from your onboarding materials. Save and follow any on-screen connection feedback.

  3. 03

    Activate the device

    Use the on-screen QR to open the activation page from your onboarding materials, or enter the activation key manually exactly as provided.

  4. 04

    Test session

    Run one full guest flow — capture, AI style and delivery (and payment, if your deployment uses it) — before opening to guests.

  1. 01

    Step up to the booth

    When the welcome screen invites you, tap to start. Accept the on-screen privacy notice to continue.

  2. 02

    Pick a style

    Choose one of the AI styles offered. If a style doesn't work, just pick a different one — that usually does the trick.

  3. 03

    Pay on your phone (if asked)

    If your event uses paid sessions, scan the QR with your phone and pay there. No card details are entered on the booth.

  4. 04

    Get your photo

    When the render is ready, scan the QR shown on screen to open your photo on your phone, then save or share it.

FAQ

Answers, organised by where they hurt

Quick answers for guests

Open any category. Accordions are fully keyboard accessible — use Tab to focus and Space or Enter to toggle.

Start, network & privacy

Bringing the booth online and how consent works.

Guests will see an offline / no-connection state with a prompt to try again. AI processing, payment confirmation and digital delivery require connectivity in the default deployment, so restore network first, then resume sessions. If connectivity stays unstable, switch to a different network (e.g. mobile hotspot) and run a test session before reopening.

API & backend

Pointing the booth at the right backend.

Open Operator Settings (PIN-protected if configured) and paste the exact HTTPS API base URL provided in your onboarding materials. Save, then follow any on-screen connection feedback. Don't add or remove characters — copy it as-is.

License & activation

Two ways to bind a booth to your deployment.

On the activation screen, scan the QR with a phone camera. It opens the activation page linked from your onboarding materials — complete activation there. The booth advances on its own once activation is registered.

Camera & optics

Selecting and orienting the right capture device.

If available in Settings → Camera, use the rotation / mirror controls there to adjust orientation, then run a test capture before opening to guests. Exact labels depend on your build.

AI processing & styles

Styles, wait times, and what to do when a render fails.

After your photo is captured, the booth shows the styles available at this event. Tap the one you like to confirm, then wait a moment for the result.

Delivery & payments

How guests receive their photo, and how paid sessions work.

After the AI render is ready, the booth displays a QR. The guest scans it on their phone to open the photo on a mobile page where they can save or share it. Some deployments may also send the photo by email if that option was enabled during onboarding.

Admin & PIN

Protecting Operator Settings on the floor.

If your build supports a PIN, set one from Operator Settings — the booth will then ask for it before exposing settings on the touchscreen. If you don't see a PIN option, that protection is configured on the CMS / backend side; ask AI Photo Booth support how it's set up for your deployment.

When to contact us

Need a hand right now?

The steps above resolve most issues from Operator Settings. If you hit one of the cases below, write to us and include your booth ID and the time the issue started — it helps us locate the session in our logs.

If something at the booth isn't working — your photo isn't arriving, payment didn't go through, or the screen looks stuck — please flag a staff member at the event. They have the tools to sort it out for you.

Contact support Visit aiphoto.events